News Glowing Reviews!

May 2024

At Spotlight HR it is extremely important to us to provide the highest standards of service at all times.

While we often get lovely feedback from our clients, thanking us for doing just this, we wished to understand our service standard levels from across the board, to see the areas we are exceeding in and any areas that are felt we could improve upon.

We are delighted to say that we recently surveyed every client that has worked with us since 2019, providing us with the insights that:

• Our Net Promotor Score (NPS), which shows how likely clients are to recommend us, was 88, which is 37 points higher than our competitors and is the top percentile.

• Our communication was rated as very good by 88% and good by 12%. Some of the comments, when we asked what we could do better, were;
 ‘Keeping doing what you are doing’
 ‘Fantastic service’
 ‘Nothing, stay as you are’
 ‘You are very good as you are’

Going forward we will be conducting annual feedback surveys to ensure that we are consistently keeping our standard levels at the highest point possible.
Alongside this incredible response to the feedback survey, we also discovered that our clients were unaware of just how broad our knowledge and services stretches, and that there are areas of HR, that they would be interested in us helping them to navigate.

Here are some of the topics that we regularly help clients out with:

• HR Strategy – Aligning your strategy to reach your organisation’s goals

• Organisational Design – Structuring your business to meet its objectives

• Restructure and Redundancies – Planning the way forward strategically

• Organisational Change – Restructuring to meet organisational needs

• People Management Frameworks – Engaging your people

• Employment Law Compliance – Managing day to day HR legalities and processes

• Grievance and Disciplinary Investigation – Objective investigations for employee issues

• Staff Handbooks & Contracts – The HR basics

• Resourcing & Talent Management – Attracting and retaining the best candidates to grow your organisation

• HR Information System – Interactive HR data management software

• Leadership & Development – Ensuring owners and leaders are thinking strategically into the future

• Executive & Career Coaching – Leadership and high potentials development, career crossroads, redundancy support and progression

• Engagement & Wellbeing Programs – For employees at all levels

• Bespoke Learning Solutions – Tailored to your organisational goals

We would like to thank all our wonderful clients who took the time to give us their feedback, it is very much appreciated.

If you are looking for any HR support or advice, like any of the topics above, please get in touch with us and we will be delighted to help